Payment Terms & Conditions

1. Booking Confirmation

All bookings are subject to availability.

To reserve a date and time, customers must provide the event details requested by Karamel Family Event and pay a $100 deposit.

A booking is confirmed only after the deposit has been received and the event details have been agreed upon.

Submitting an inquiry through our website, Instagram or WhatsApp does not automatically reserve a date or time.

2. Deposit Policy

A $100 deposit is required to secure each booking.

The deposit is non-refundable and is applied toward the total cost of the booked service.

If a customer cancels the event or requests to reschedule it, the original deposit is forfeited. A new deposit is required to secure a different date or time, subject to availability.

3. Pricing and Travel Fees

Entertainment prices are listed in Canadian dollars (CAD).

Travel fees are calculated based on the event location and are added to the programme price.

The total booking price, including applicable travel charges, will be communicated before the booking is confirmed.

Additional services, extended entertainment time or other requested changes may result in additional charges.

4. Payment Terms

The remaining balance is due on the day of the event, at the end of the entertainment.

Cash payment is preferred.

Customers who choose to pay by e-transfer or cheque are subject to 13% Harmonized Sales Tax (HST) on the total service price, including the deposit.

Credit and debit card payments are not accepted.

5. Cancellations and Rescheduling

Customers should notify Karamel Family Event as soon as possible if they need to cancel or change a booking.

Deposits are non-refundable, including when a customer requests a different date or time.

Rescheduled events are treated as new bookings and are subject to entertainer availability and current pricing.

Any additional payments already made will be addressed according to the circumstances and the terms agreed upon for the booking, subject to applicable law.

6. Event Timing and Delays

Customers must provide an accurate event start time when booking.

Our entertainers follow a scheduled programme and may have other events booked on the same day.

If an event starts late due to circumstances at the venue or delays caused by the customer, we cannot guarantee that the entertainment can be extended beyond the originally scheduled finishing time.

Additional time is available only when approved in advance and may involve an extra charge.

7. Venue and Performance Requirements

Customers are responsible for providing a suitable, accessible and reasonably safe performance area.

Space, lighting, electricity and other requirements vary depending on the booked programme. Specific requirements will be communicated before the event.

Neon entertainment programmes require a sufficiently dark indoor environment. Outdoor performances and weather-sensitive activities are subject to programme-specific restrictions.

Customers must ensure that children are appropriately supervised by a responsible adult throughout the event.

8. Changes to Services

Requests to change the selected programme, entertainer, costume, location, date or time are subject to availability and may affect the final price.

Karamel Family Event will communicate any proposed changes to the agreed service before proceeding.

If circumstances beyond our reasonable control prevent the booked service from being delivered as agreed, we will contact the customer to discuss available options and any remedies required by applicable law.

9. Photos and Videos

Customers and guests may take personal photos and videos during performances, provided that recording does not interfere with the entertainment or create safety concerns.

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