Cancellation Policy

1. Cancellation Timeline

• 7+ Days: Full refund of the balance (deposit remains non-refundable).
• 3-7 Days: 50% refund of the total booking fee.
• Under 3 Days: No refund is possible as our performers have been scheduled and materials prepared.

2. Weather Cancellations

For outdoor shows, we recommend having an indoor backup plan. If a show must be cancelled due to severe weather without an indoor alternative, we will issue a credit for a future date.

3. Rescheduling Policy

You may reschedule your event once with no additional fee if done more than 14 days in advance. Rescheduling within 14 days may incur a nominal $50 administration fee.

4. No-Show Policy

If our performer arrives at the venue and is unable to perform due to client absence or venue issues, no refund or credit will be issued.

5. How to Cancel

All cancellations must be submitted in writing to booking@karamel.com. The cancellation timestamp is based on when the email is received.

6. Refund Processing Time

Eligible refunds are processed within 5-7 business days back to the original method of payment used during booking.

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