Cancellation Policy

At Karamel Family Event, we reserve entertainers, equipment, and a specific date and time for every confirmed booking. Please review our cancellation and rescheduling policy before making a reservation.

1. Booking Deposit

A $100 deposit is required to secure your event date and time.

The deposit is applied toward the total cost of your entertainment programme.

Once your booking is confirmed, the deposit is non-refundable in the event of a customer-initiated cancellation or rescheduling, except where a refund is required by applicable law.

2. Customer Cancellations

If you need to cancel your event, please notify us as soon as possible.

The $100 deposit is non-refundable because we reserve the selected date, time, and entertainers specifically for your celebration.

This policy applies regardless of how far in advance the customer requests cancellation, subject to applicable consumer protection laws.

3. Rescheduling Policy

If you need to change your event date or time, please contact us to check availability.

Rescheduling a confirmed booking results in the forfeiture of the original $100 deposit.

A new $100 deposit is required to reserve another date or time.

All new reservations are subject to entertainer availability and current pricing.

4. Weather-Related Cancellations

Some entertainment programmes are available indoors only, while outdoor performances are subject to seasonal and weather-related restrictions.

For outdoor events, we recommend arranging a suitable indoor backup location.

If a customer cancels or reschedules an event due to weather conditions, the standard deposit policy applies, subject to applicable law.

If Karamel Family Event is unable to provide the agreed service due to circumstances on our side, our company cancellation and refund policy will apply.

5. Customer Absence and Venue Issues

Customers are responsible for providing accurate event details, access to the venue, and suitable conditions for the booked entertainment programme.

If our entertainers arrive at the agreed location but cannot perform because the customer is absent, the venue is inaccessible, or the required performance conditions have not been provided, the situation may be treated as a customer-initiated cancellation.

Any applicable payment obligations remain subject to the agreed booking terms and consumer protection laws.

6. Cancellations by Karamel Family Event

If Karamel Family Event cancels a confirmed booking or is unable to provide the agreed entertainment due to a failure on our part, we take full responsibility.

In these circumstances, we will provide a full refund of all payments received for the affected booking, including the $100 deposit.

We will notify the customer as soon as possible and arrange the refund directly.

7. How to Cancel or Reschedule

All cancellation and rescheduling requests must be submitted in writing.

Please contact us through Instagram, WhatsApp, or the communication channel used to arrange your booking.

Include your event date, time, and booking details so we can identify your reservation.

We will acknowledge your request and confirm the applicable conditions.

8. Refund Processing

When a refund is due, Karamel Family Event will arrange repayment directly with the customer.

Refunds will be processed within the timeframe required by applicable law, and the payment method will be confirmed with the customer.

9. Consumer Rights

Nothing in this Cancellation Policy limits or excludes any cancellation, refund, or other consumer rights provided under applicable Ontario and Canadian laws.

10. Contact Us

For questions about cancellations, rescheduling, deposits, or refunds, please contact Karamel Family Event through the contact options available on our website.

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